Occupational Stress in the Banking Sector: An Empirical Study in Kolkata

Abstract

The Banking industry is the backbone of the country’s economy. The present study aims to examine the impact of different variables measuring occupational stress on the bank employees of Kolkata, and suggest stress management strategies. The study is based on the information available through a structured questionnaire of different categories of employees related to the banking sector. 150 employees from different banks were interviewed by using a convenience sampling technique in and around Kolkata. Analysis of variance and descriptive statistics are used for the analysis of data. The findings of the study reveal   that the   Occupational Stress Index of the respondents strongly varies across different age groups (F=1.683, p-value =0.008).  Physical symptoms of stress are also found to be dependent on the number of years of service of the respondents (F=1.885, p-value = 0.001). More the number of years of service of the respondents, more variety of physical symptoms of stress are experienced by the respondents.